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Write your own reviewRude receptionist/call handler employee
I called the company ( Worcester branch) and the girl booked me on Monday - Monday comes and no show, so I called and the girl said “OH sorry it’s Tuesday at 11am .. I explained to her that I took a…
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I called the company ( Worcester branch) and the girl booked me on Monday - Monday comes and no show, so I called and the girl said “OH sorry it’s Tuesday at 11am .. I explained to her that I took a day off from work to wait for you, sorry we can’t do anything ( I insisted on a compensation which finally was $60) she was rude
Later I get the bill without any discount - I call and she said oh nothing we can do! She hang up the call ( she’s basically a B!t) I spoke with the manager Dave nothing
Company response:
Per our system and back-up notes the customer's original appt was for Tuesday but she thought it was scheduled for Monday. Based on when the call was placed, Monday appointments were already booked so it validates that we were offering Tuesday forward. The job was to install a new garage door opener. As a good-faith measure we offered the customer 10% off the order due to the scheduling misunderstanding. Our CSR was kind and responsive to all of her questions/needs. When our Technician arrived on Tuesday, it was determined we could repair her existing equipment and save the customer financially. The repair was significantly less money so when the 10% offer was applied, it represented a much lower discount in terms of dollars. The customer wanted more money off to subsidize her lost wages from the day prior. She was adamant that we pay her or offer a much larger discount. We apologized but stayed firm on our offer and policies relating to delays, regardless of where the initial fault occurred.Easy and hassle free
Very impressed and happy with my new door! From the moment I requested a quote to actual installation today it was pain free, hassle free and reasonable! I requested a quote online for a someone to… Read more Very impressed and happy with my new door! From the moment I requested a quote to actual installation today it was pain free, hassle free and reasonable! I requested a quote online for a someone to come in person, got a call back immediately, appointment set up for quote, estimate via email a day or 2 later. Only flaw was that it took about 3 mo from estimate and deposit for the install but we were told it would be delayed because of the difficulty (delay) in all shipments (no fault of theirs).
Best investment ever!
Great product, great people, great service! Highly recommend this company to anyone!
Great Customer Service
From the initial assessment, coordination, scheduling and repair, Door Systems did a fantastic job, thanks.
Excellent
From start to finish everything went smooth. I was told in the beginning that it would take some time to get the door in stock but very happy overall
Good Experience
The sale advisor was very helpful both through emails and in person. The installer did a great job replacing my old wooden doors and hardware. On the phone, the office staff was helpful and… Read more The sale advisor was very helpful both through emails and in person. The installer did a great job replacing my old wooden doors and hardware. On the phone, the office staff was helpful and friendly.