Serving Worcester with Quality Garage Doors & Repairs

I am compelled to write this review in order to convey my total satisfaction with the repair of my garage door. After accidentally backing out of the garage while the door was closing, I called Door… Read more I am compelled to write this review in order to convey my total satisfaction with the repair of my garage door. After accidentally backing out of the garage while the door was closing, I called Door Systems Worcester and spoke to Amanda. Amanda assured me that Dave would arrive ASAP in order to assess the damage and provide me with a precise estimate. Within an hour, Dave arrived. He wore a mask, as did I, while he explained what was required, as well as the timeframe.

Garage door not working properly, so I called the office and they gave me a service date of next Tuesday February 23. I called Dave F on his cell phone and explained the problem and he called me back… Read more Garage door not working properly, so I called the office and they gave me a service date of next Tuesday February 23. I called Dave F on his cell phone and explained the problem and he called me back and told me to expect a service call shortly. The tech showed up and fixed our problem quickly.
That is what we call great service. We are changing our rating for door systems, Worcester.

Our doors were installed on 2/15/21 and one of our doors malfunction on 2/18/21. We called the Worcester door systems on 2/19/20 and were told that the earliest we can get service is 2/23/21.
We… Read more Our doors were installed on 2/15/21 and one of our doors malfunction on 2/18/21. We called the Worcester door systems on 2/19/20 and were told that the earliest we can get service is 2/23/21.
We don't understand why we have to go to the back of the line and wait for service for something that was just installed. Disappointed.

Very professional service all around.

Overall we really liked the product and the installation was very quick and trouble free. Shawn did an excellent installation and spent time with me at the completion to explain how the doors worked… Read more Overall we really liked the product and the installation was very quick and trouble free. Shawn did an excellent installation and spent time with me at the completion to explain how the doors worked and programmed the RF devices. Dave did an excellent job matching the color of the house trim to the standard colors offered by the manufacturer. I won't need to paint the doors!

Every aspect of the job was handled with courtesy and professionalism.